We have a new acronym to learn! As of April 1st the Integrated Aggregate Operations Section (IAOS) has launched. The new model centralizes all aggregate authorizations under the newly created Integrated Aggregate Operations Section (IAOS) and provides dedicated compliance resources at the district level. The IAOS is a division-wide resource led out of the Regional Operations Division – Southern Region.
Centralizing the authorization process demonstrates the government’s commitment to being open for business, supports reduced regulatory burden and focuses on improving customer service. These changes are expected to create a more consistent client experience across the province, help the ministry streamline and find efficiencies in the approvals process, and allow the ministry to dedicate more time and resources to compliance activities.
All requests related to aggregate approvals should be directed to the IAOS. This includes:
- Applications for new licences and permits;
- Amendments to existing licences/permits and site plans;
- Transfers of licences and permits;
- Surrenders of licences and permits.
The IAOS can be reached via a central email account at ARAapprovals@ontario.ca. Requests sent to this account will be directed to an Aggregate Specialist who will follow up with each client. Staff in the IAOS are committed to working closely with clients to ensure a smooth transition to the centralized model.
Click here for the IAOS directory.